176 | Key Account Manager

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Nature of Employment :	Permanent
Total Positions Available :	1
Location :	Head Office
Gender :	Male/Female
Job Description :	Responsible for managing and growing customer relationships across data center services. Ensures seamless account management, service excellence, customer satisfaction, contract renewals, and revenue growth by coordinating commercial, operational, and technical activities throughout the customer lifecycle. Serves as the primary relationship owner and point of contact for existing customers, fostering long-term partnerships and maximizing customer value through retention and account expansion.
Required Skill :	Competencies: - Working knowledge of data center infrastructure fundamentals, including colocation, rack space, power, cooling, connectivity, cloud infrastructure, and Service Level Agreements (SLAs). - Familiarity with CRM platforms, service management/ticketing systems (e.g., ServiceNow, Jira), and customer reporting tools will be an advantage. - Proven experience in Key Account Management, or Client Relationship Management, preferably within data centers, cloud services, telecommunications, or other B2B technology environments. - Strong commercial acumen, strategic thinking, and negotiation skills, with the ability to identify account growth opportunities, lead contract renewals, maximize customer lifetime value, and protect business profitability. - Strong analytical and problem-solving skills, with the ability to interpret account health, customer satisfaction, service performance, commercial forecasts, and usage trends to support data-driven decision-making. - Excellent stakeholder management, communication, presentation, and relationship-building skills, with the ability to engage effectively with customers, internal teams, partners, vendors, and executive leadership. - Customer-centric, collaborative, adaptable, and results-oriented, demonstrates high professional integrity, accountability, and the ability to thrive in a dynamic data center, cloud, and AI infrastructure environment. Computer Skills: - Microsoft Office Suite - CRM tools (Salesforce etc.) - Use of AI for account insights, reporting, and relationship planning
Required Education :	Bachelors or Masters in Business Administration, Marketing or related field.
Required Experience :	Minimum 5 years
Experience Limit :	5 Years - 20 Years Experience
Apply By :	Sep,30 2026

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	I do solemnly affirm that the information furnished in this form is correct to the best of my knowledge and belief and that I have withheld nothing which would affect my employment in this company.